FAQs
Got a questions? Here are some frequently asked questions. If your question wasn't answered, you can chat with us or drop us a line on our Contact Page.
General
Foodnify, is the all-in-one food platform for recipe sharing, homemade food shopping, chef and caterer booking for home and events cooking.
Foodnify is a platform where users share and discover recipes, shop for homemade food, and book chefs or caterers for home and public events.
All Foodnify services are available on the Foodnify mobile app, while only recipes are accessible on the Foodnify website which is located at: https://www.foodnify.com.
You can download the Foodnify app from the Apple App Store for iOS devices or the Google Play Store for Android devices.
Our homemade food, chef and caterer request services are currently available in Abuja, Lagos and Nasarawa states. However, we plan to expand our reach to at least a city in each geopolitical zone in no time, while our recipe services are available all over the world.
You can create an account by signing up with your email address and phone number, or through Google or Apple Account.
You can update your profile information and preferences in Profile within the Account section of the app.
Steps:
- Open your app, go to Accounts on the bottom menu,
- Click on the "pen" icon and proceed to make any desired changes,
- Click on Save button when done save the details.
To refer a friend or chef/food vendor, sign into your account and tap on the Refer a Friend or Refer a Chef/Vendor button as the case may be. This will lead to a social media icon. Clicking on any of the icons will automatically generate a link with a unique Referral ID for you. When your referrals click on this link, they will be redirected to the sign up page of the Foodnify app. That way, we will know you referred them.
Each friend referral once meet up with necessary criteria will earn you $10 voucher.
Each chef or food vendor referral once meet up with all necessary criteria will earn you $10 voucher.
Recipe Sharing
To share a recipe, please follow the steps below:
Steps:
- Click on the plus (+) icon at the bottom of the home page,
- Click on Create New Recipe,
- Fill in all the necessary details of your recipe, including ingredients, steps, photos, and click on save for others to discover.
Yes, you can save recipes shared by other users by clicking on the Favorites button in the Account section.
Click on the Discover icon at the bottom of the app to find recipes by name, ingredients or cuisine type.
Yes, you can leave reviews or comments on any recipe. Click on the comment icon under each recipe to rate and review a recipe and submit.
Homemade Food Service Questions
Browse the Homemade Food section, select the items you want, add them to your cart, and proceed to checkout. Choose your payment method and confirm your order.
Foodnify offers a diverse selection of homemade dishes crafted by talented chefs. You can find everything from freshly baked goods and hearty meals to tasty snacks and more, all made with care and attention to quality.
All Foodnify vendors are verified, and their products are regularly reviewed to ensure they meet quality standards. You can also check customer reviews for additional insights.
No you can’t. We only offer homemade food service cooked on demand and to specifications.
Delivery times for your order on Foodnify can vary depending on factors such as the location of the home cook, the type of the dish, and current demand. Typically, you can expect your order to be ready for delivery or pickup within 1 to 2 days. Some cooks may offer the option to schedule your order in advance, ensuring it’s ready at your preferred time. Be sure to check the estimated delivery time provided when placing your order for more accurate details.
During checkout, you can choose between delivery or pickup, depending on the seller's options. Delivery details will be provided upon order confirmation.
This is unprecedented. However, should such an incident ever occur, the chef or vendor will undertake to indemnify the client by forfeiting a percentage of the agreed service payment, depending on the time lag. This is why chefs and food vendors are made to agree to certain terms before being entertained on Foodnify.
Of course, yes, please use our Chef Request feature, any food request from the Homemade Food Service is cooked by our chefs and delivered to you within the stipulated time.
If you experience any issues with your order, such as incorrect items or food quality concerns, please contact Foodnify customer support for assistance.
Chef and Caterer Booking Service Questions
Visit the Book a Chef/Caterer section, browse available professionals, view their profiles and menus, and select your preference. Proceed to book their services for your event.
You can book chefs or caterers for a variety of events, including private dinners, weddings, corporate events, birthday parties, and more.
After selecting a chef or caterer, you can discuss menu options directly with them through the app’s messaging feature to customize the menu according to your preferences and dietary requirements.
Yes, you can read reviews and ratings from other users on the profiles of chefs and caterers before making a booking.
In the unlikely event that a chef or caterer cancels, Foodnify will help you find an alternative, reschedule in case you want the same vendor or provide a full refund. However, This is why chefs and food vendors are made to agree to certain terms before being registered on Foodnify.
Foodnify Premium
Foodnify Premium is the part of Foodnify that requires a subscription and grants you access to more features.
Depending on the plans subscribed to. For more information, kindly visit Foodnify Premium plans page here: https://www.foodnify.com/premium
To cancel your subscription, kindly follow the below steps:
Yes! You will get full access to all Foodnify Premium features, but to continue enjoying the features upon the end of your free trial, you are expected to fund your wallet with the subscription plan amount or cancel your subscription at least 24 hours before the end of the free trial.
Yes you can switch from a Foodnify Monthly to Foodnify Yearly plan.
Payments and Refunds
Foodnify accepts various payment methods, including debit card, bank transfer, USSD, QR code or mobile wallets. The Foodnify app also has a wallet for seamless transactions. Payments are processed securely through the app.
Refunds are processed in cases of cancellations or significant issues with orders or services. Please refer to our refund policy in the app or contact customer support for more details.
Yes, you can add a tip during checkout or after receiving your order or service through the app.
Customer Support
You can reach customer support through the Help Centre in the Account section of the app or by calling Support on 02018870262
After completing an order or booking, you can provide feedback and rate your experience in the My Orders section.
Yes, you can refer friends to Foodnify and earn rewards when they sign up and use the app. Share your referral code from Referrals in the Account section.
To refer a friend or chef/food vendor, sign into your account and tap on the Refer a Friend or Refer a Chef/Vendor button as the case may be. This will lead to a social media icon. Clicking on any of the icons will automatically generate a link with a unique Referral ID for you. When your referrals click on this link, they will be redirected to the sign up page of the Foodnify app. That way, we will know you referred them.
Each friend referral once met with necessary criteria will earn you a $10 voucher.
Each chef or food vendor referral once met with all necessary criteria will earn you a $10 voucher.
We are so sorry it has to end this way, we would love to hear from you any suggesstion that will help improve all our products and services, but in case you just want to know, kindly follow the below steps:
Steps:
- Go to the Account section on the menu
- Scroll to the last part of the screen
- Click Delete Account button and follow the promp to initiate account deletion process.
Foodnify Cooking for a Cause
Foodnify Cooking for a Cause is a CSR initiative to support charitable causes. A portion of our proceeds goes directly to those who need them the most . This is our own contribution to making a positive impact through food.
Foodnify ensures that all transactions are processed securely and transparently.
Yes, Foodnify often provides an option for customers to make a direct donation to the causes supported by the Cooking for a Cause initiative without purchasing a dish.
If you’re not a chef but want to support the initiative, you can do so by ordering food, making direct donations, or spreading the word about the causes and chefs involved.